What to expect
What happens at your visit
We want you to know exactly what to expect. Nothing happens without your agreement, and you always receive a written estimate before treatment.
Book or walk in
Book online or by phone, or walk in during opening hours.
Examination
A full oral examination, with X-rays only if they are needed.
Options and estimate
We explain your options and give a written estimate. Treatment starts only with your consent.
Treatment and follow-up
Your treatment, then a follow-up appointment if one is needed.
What to bring
- Your insurance card or membership details, if you are using insurance.
- A list of any medicines you take.
- Any recent dental X-rays or records, if you have them.
- For children: a parent or guardian should come to the appointment.
Frequently asked questions
Do I need an appointment?
No. You can walk in during opening hours, or book ahead online or by phone to choose a time that suits you.
What should I do in a dental emergency?
Call the clinic during opening hours and we will advise you and, where possible, see you the same day. If you have severe swelling, difficulty breathing or swallowing, or heavy bleeding, go to the nearest hospital emergency department.
How long is the first visit?
Plan for about 30 minutes. This covers your examination, any X-rays that are needed and time to talk through your options.
How can I pay?
You receive a written estimate before treatment. Accepted insurance: [INSURERS]. Please ask reception about cash, mobile money and card payments.
Is there parking?
Parking details will be confirmed before the clinic opens. Please call us if you need directions or step-free access.
Can I change or cancel my appointment?
Yes. Use the link in your confirmation email, go to "Check your appointment" with your appointment number and phone number, or call the clinic. Changes and cancellations: [CANCELLATION POLICY]